pbc FAQ — Security, Bonus and Deposit
Here you will find detailed answers to the most frequently asked questions from Bangladeshi players about pbc account security, slot games, responsible gaming, claiming bonuses and depositing via mobile banking. If you do not find an answer, our support team is available 24 hours a day, 7 days a week.
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bKash and Nagad support
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Stay Safe
If you suspect this, change your password immediately from the pbc login page. Then log out of all active sessions and contact us via 24/7 live chat or email so the team can temporarily suspend the account. If "Remember me" is enabled on any device, turn it off — especially on shared phones or public devices. The sooner you report it, the lower the risk of loss.
Yes. pbc uses SSL encryption technology, which protects all data exchanged between your browser and the server. Your name, mobile number and financial transaction details are never sold to third parties. To read the full privacy policy, visit our privacy policy page.
No pbc staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for this information using pbc's name, it is a phishing or fraud attempt. Contact us immediately via live chat and block that number. Never share your PIN or OTP with anyone — not even a trusted friend or family member.
Choose a password of at least 8 characters that includes uppercase and lowercase letters, numbers and a special character (such as @, #, !). Do not use your date of birth or mobile number as a password. Do not use your pbc account password on any other site. If you forget your password, reset it using the password recovery option on the site.
Slot Games
Many slot games are available in demo or free-play mode, where you can understand the game mechanics without using real money. However, winnings from demo mode cannot be withdrawn. Go to pbc Slots and check your preferred game to see if a demo option is available — not all games may have demo mode.
In most slot games, a free spin round is triggered within the game when a certain number of scatter symbols land on the reels. This is different from free spins given separately as a bonus — these are a built-in feature of the game. Free spin rounds usually include multipliers or special symbols that increase the chance of bigger wins.
In a progressive jackpot, a small portion of each bet is added to a central pool. The more players bet, the larger the prize grows. When a lucky player meets the required conditions, they win the entire pool at once — after which the pool resets to zero. Because these jackpots accumulate across a network, the amounts can become very large.
Volatility, or variance, refers to how frequently and how large the prizes a slot game pays out. Low-volatility games (such as Fortune Tiger) pay out smaller wins more often, while high-volatility games (such as Gates of Olympus) pay out less frequently but can deliver much larger prizes in a single hit. Choose volatility based on your budget and playing style.
RTP (Return to Player) is the theoretical percentage of total bets that a slot game returns to players over the long term. For example, Fortune Mouse has a maximum RTP of 96.96%. However, this is a mathematical average — each spin is completely independent and random, so this rate is not guaranteed in any single session. A higher RTP means a better chance of getting good value over the long term.
Responsible Gaming
Some common signs are: spending more than your budget, placing more bets to try to recover lost money, being unable to stop playing, losing focus on family or work, and borrowing money to gamble. If you notice these signs, use the tools and support available on pbc's responsible gaming page.
You must be at least 21 years old to take part in any casino or betting activity on pbc. Age is verified during registration. Accounts cannot be opened by anyone under 21. We follow a strict age verification process to protect minors.
Yes, pbc offers the option to set deposit limits as part of its responsible gaming features. Using this feature, you can control your daily, weekly or monthly deposit amount. Contact the support team to set a limit. Once a limit is reduced it takes effect immediately; a cooling-off period may apply before it can be increased.
Cooling-off means taking a break for a set period (for example, 24 hours to a few weeks), while self-exclusion is a request to close your account for an extended period. Both can be requested via our live chat or email. Do not hesitate to make this decision — these measures exist for your own benefit.
Bonus and Offers
No, the pbc welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts under the same person's name or using the same device and payment method may result in all accounts being closed. Read our terms and conditions for full details.
After registering, make your first deposit of at least ৳100 and you will automatically receive a 100% bonus, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus — bringing your total balance to ৳2,000. There is no separate code or form to fill in to claim the bonus — it is added automatically on your first deposit.
Wagering means you must place bets a specified number of times using the bonus funds. The wagering requirement for the pbc welcome bonus is 25x the bonus amount. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, the wagering requirement is ৳1,000 × 25 = ৳25,000. This means you must place a total of ৳25,000 in bets from the bonus funds before winnings from the bonus can be withdrawn.
Slot games generally count in full towards the wagering requirement. Live casino and card games may count partially or at a different rate. Ask the support team or read the terms and conditions for the exact list and contribution rate for each game. If you are unsure about any game while a bonus is active, check before you play.
Yes, you can cancel an active bonus if you wish. However, please note that cancelling a bonus will also remove the bonus balance and any winnings earned from that bonus. Only your original deposited funds will remain. Contact the support team via live chat or email to request a bonus cancellation.
Deposit Questions
The minimum deposit on pbc is ৳100 for all payment methods. Whether you use bKash, Nagad, Rocket or Upay, the minimum amount is ৳100. The minimum ৳100 deposit condition also applies to claiming the welcome bonus or reload bonus. You can start with a small amount to try out pbc.
Log in to pbc, go to the deposit section and select bKash. Enter the amount (minimum ৳100) and follow the payment instructions. Confirm the payment in the bKash app or via USSD code. Once the payment is complete, your balance will update shortly. If you have any issues, contact us via live chat.
Yes, Nagad is one of the supported payment methods on pbc. Go to the deposit section, select Nagad, enter the amount and confirm the payment in the Nagad app or by dialling *167#. Nagad users can deposit using the same simple process as bKash. The service is fast and easy to use.
pbc does not charge any fee for deposits. However, bKash, Nagad, Rocket or Upay may charge a transaction fee according to their own rules — this depends entirely on the policy of that mobile banking provider. It is a good idea to check the fee structure in your mobile banking app before making a deposit.
First, wait a few minutes, as the balance may sometimes take a moment to update due to network delays. If the issue persists, contact us via live chat or email with a screenshot of the payment or the transaction ID. The support team will verify and resolve the matter promptly.
Have more questions? We are here to help
If you did not find the answer to your question in the FAQ above, pbc's support team is available seven days a week, 24 hours a day, in both Bengali and English.
Live Chat Support
Click the live chat widget from any page on the site to speak in Bengali instantly. Available 24/7.
Contact by Email
If you want to send detailed information or documents, write to us by email. Our email address:
[email protected]