Your Privacy Is Our Responsibility

Introduction and Scope

This Privacy Policy ("Policy") applies to the pbc platform and all of its associated digital services. When you use our services through the pbc website, mobile app, or any other channel, you are considered to have agreed to the terms of this Policy.

This Policy is a supplement to our Terms and Conditions, and reading both documents together gives you the full picture. If you disagree with any part of this Policy, we advise you not to use our services.

pbc reserves the right to amend this Policy at any time. Users will be notified of any significant changes. The date of the latest update will always be shown at the top of this page.

What Information We Collect

During registration and use of the pbc platform, we collect two types of information — what you provide directly, and what is generated automatically while you use the service.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Username and password chosen by the user
• Documents required for identity verification (national ID card or equivalent)
• Financial transaction details — bKash, Nagad, Rocket, and Upay account information
• Content of communications with customer support

2.2 Information Collected Automatically

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Login time, session duration, and list of pages visited on the platform
• Behavioural data collected through cookies and similar technologies
• Gaming activity and betting history

Purpose of Using Information

Collected information is used only for the following legitimate purposes. pbc never sells your personal information to third parties.

• Creating, managing, and securing accounts
• Processing all financial transactions including deposits and withdrawals
• Identity verification and fraud prevention
• Providing customer support and resolving complaints
• Reviewing and improving platform performance
• Ensuring responsible gaming in accordance with applicable regulations
• Presenting services and offers based on your preferences
• Managing and monitoring platform security systems

Data Storage and Security

The pbc platform uses SSL (Secure Sockets Layer) encryption technology to keep all data transfers between you and our servers secure. This means your login details, financial information, and personal data are all transferred in an encrypted state.

The following security layers are active in our data storage system:

• Industry-standard encryption protocols (TLS 1.2 and above)
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data protection training for staff
• Restricted access to personal data — only authorised personnel may access it

The security of your account also depends partly on you. Choose a strong password and do not share it with anyone. Follow our security guidelines, including OTP verification.

Data Sharing Policy

pbc does not sell, rent, or exchange your personal information with any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for limited services such as payment processing, technology infrastructure, and customer support. All such partners are contractually bound to meet our security standards and receive only the information necessary for their specific role.

5.2 Legal Obligations

We are obliged to disclose information in compliance with applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we provide only the minimum information required.

5.3 Organisational Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. If such a change occurs, we will endeavour to notify users in advance and this Policy will be updated.

Cookie and Tracking Technologies

The pbc platform uses cookies and similar technologies to improve service quality and make your experience easier. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and basic functionality.
• Functional Cookies: Remember your preferences, language settings, and usage patterns.
• Analytics Cookies: Collect platform usage statistics to help improve the service.

You can disable cookies from your browser settings, but doing so may limit some features of the platform.

Your Rights and Controls

You have the following rights regarding your personal information, which pbc always respects:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request your information in a structured format.
• Marketing Opt-Out: The right to unsubscribe from promotional communications.

To exercise these rights, contact our customer support team via 24/7 live chat or by email. We respond to all valid requests as promptly as possible.

Data Retention

pbc retains your personal information only for as long as is reasonably necessary to provide the service or to meet applicable legal obligations.

Information may be retained after an account is closed for the following reasons:

• Resolution of ongoing or potential legal disputes
• Fraud investigation and financial crime prevention
• Keeping transaction records in accordance with applicable financial laws
• Complying with valid requests from government authorities

Once the need has passed, we delete or anonymise the data securely.

Protection of Minors

The pbc platform is strictly prohibited for persons under the age of 21. We do not knowingly collect any personal information from minors.

An age verification process is in place at registration. If we become aware that a person under 21 has created an account, that account will be closed immediately and all associated data will be deleted.

To learn more about responsible gaming and to review your own or a loved one's playing habits, read our Responsible Gaming page.

International Data Transfers

The pbc platform uses international technology infrastructure. This means your information may be stored or processed on servers located outside Bangladesh.

For such transfers, we ensure that the destination country or organisation maintains adequate data protection standards and that your information remains protected to the same level of security.

Third-Party Links

Our platform may include content from game providers. These third parties have their own privacy policies, and pbc is not responsible for their data collection practices.

To learn more about pbc and the full details of our relationship with you, visit our About Us page.

Policy Changes and Contact

pbc may amend this Privacy Policy at any time. For significant changes, a notification will be sent to your registered mobile number or email. Your continued use of the platform after each update will be taken as your acceptance of the revised Policy.

If you have any questions or concerns about this Policy, our customer support team is available 24 hours a day, 7 days a week via live chat and email in both Bangla and English.

Visit our FAQ section for answers to common questions — it covers account, payment, and security topics.