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pbc Responsible Gaming —
Keep yourself and your family safe

Sports and casino betting is a form of entertainment. pbc believes that building healthy and informed betting habits is the most important thing. On this page you will find tools to manage your spending, warning signs of addiction, and ways to get help when needed.

21+

pbc is only for those aged 21 or above

No one below the legal age is permitted to open an account or bet on pbc. Age is verified at registration. We use reliable identity verification methods to prevent access by minors. If you have children or teenagers at home, keep your device and account out of their reach.

pbc's commitment

  • Betting control tools are kept easily accessible for all players.
  • You can activate self-exclusion at your own decision.
  • If suspicious behaviour is detected, the support team proactively reaches out.
  • Privacy and the protection of personal information are ensured.

Responsible Gaming — what it is and why it matters

Betting and online gaming are designed primarily for entertainment. However, for some people it can gradually move beyond a habit and become a problem. Responsible gaming means playing within your budget and time, for enjoyment — not chasing losses recklessly.

pbc wants every player to use the platform with a clear head. That is why we provide tools such as deposit limits, login breaks and self-exclusion, which you can use at any time. Using these tools is not a sign of weakness — it is a smart decision.

Our Terms and Conditions contain detailed information about betting rules and account management, which will give you a clear understanding of the platform's restrictions and features.

Betting should never be thought of as a source of income or a way to pay off debts. Winning and losing are equally possible on every bet. Before placing one, always ask yourself: if I lose this money, will it affect my daily life? If the answer is yes, it is wiser not to place that bet.

Keep in mind

  • Betting is a form of entertainment, not a source of income.
  • Only bet money you can afford to lose.
  • Do not bet more in anger after a loss.
  • Take regular breaks and focus on other activities.
  • Spend time with family and friends.

Control tools and features

pbc has several easy tools to help you manage your betting habits. These can be activated at any time from your account or through 24/7 live chat.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Once the limit is reached, no further deposits can be made within that period.

Session Time Limit

Decide in advance how long you will play in each login session. When the set time is up, the session will end automatically.

Self-Exclusion

You can exclude yourself from the platform for a set period — from 30 days up to permanently. This takes effect immediately.

Betting History Review

View your deposit, withdrawal and betting records for the past 30, 60 or 90 days. This information helps you understand your own patterns.

Bet Limit

Set a maximum amount for a single bet. This is effective in stopping impulsive large bets.

Request Direct Support

Talk to the pbc support team via 24/7 live chat about any concern — help is available in Bengali.

Set a deposit limit

Fill in the form below to ask the support team to set your preferred limit.

Warning signs of a problem

Betting addiction may not be immediately obvious. If you notice any of the signs below in yourself or someone close to you, it is time to take caution.

  • Repeatedly betting more to recover lost money — this is called "chasing losses" and it is dangerous.
  • Lying to or secretly taking money from family, friends or colleagues for betting.
  • Feeling restless, irritable or distressed when unable to play.
  • Spending household money or debt repayment funds on betting.
  • Trying to stop but being unable to control yourself.
  • Prioritising betting over work, studies or relationships.
  • Constantly thinking about betting and waiting for the next opportunity.

Ask yourself

If the answer to even one of the following is yes, speak with pbc support or a professional counsellor:

  • Am I unable to stop even after losing?
  • Am I lying to my family about betting?
  • Am I using household or work money for betting?
  • Do I feel restless when I cannot bet?

Ways to get help

Acknowledging a problem takes real courage. It is never too late to ask for help. You can find support through any of the options listed below.

pbc Live Chat Support

24 hours a day, 7 days a week — talk to us directly in Bengali or English. Get quick help with setting limits, self-exclusion or anything else.

24/7 Active Support in Bengali

Contact by Email

Requests for self-exclusion or long-term limits can also be made by email. Our support team responds promptly.

[email protected]

Family and trusted friends

Open up about your problem to someone close to you. Support from family and friends can sometimes be more effective than professional help.

Professional counselling services

Mental health professionals and behavioural addiction counsellors in Bangladesh can provide support. Contact your nearest mental health centre.

Keep a betting diary

Write down your daily betting spending and emotions. Analysing your own behaviour is the first step to understanding the problem.

Suspend your account

If you want to take a break for any reason, request a temporary suspension of your account. Let us know via live chat or email and action will be taken immediately.

Advice for family members

If you feel someone in your family is spending too much time or money on online betting, talk to them directly and with empathy. Express your concern without blaming them.

To learn about pbc's privacy practices, visit our Privacy Policy page — it explains in detail how personal information is kept safe.

To learn more about pbc and our platform's services and values, read About Us.

Family members often notice a problem through financial strain. If betting-related financial decisions are having a negative effect on the household, seeking help from a financial counsellor is also an option.

What family can do

  • Use passwords and locks on family devices so minors cannot gain access.
  • If you notice signs of excessive betting, talk to them openly — do not keep it hidden.
  • Suggest going together to a professional counsellor.
  • You can contact pbc support to ask for help with self-exclusion.
  • Be patient — overcoming addiction takes time, do not expect immediate change.

Responsible Gaming FAQ

Find answers to common questions about responsible betting here. For more questions, visit our FAQ page or contact us via live chat.

Self-exclusion means blocking yourself from the pbc platform for a set period or permanently. Once the request is made, logging into the account is not possible and no promotional messages are sent. Contact the support team via 24/7 live chat or email and they will act promptly.

Yes, a deposit limit takes effect as soon as the request is confirmed. However, if you request to increase the limit, it takes some time to apply for protective reasons — so that a decision is not changed on impulse.

The balance in your account remains safe during self-exclusion. After the exclusion period ends, or by discussing with support, a withdrawal can be arranged. Contact us via live chat for more details.

Self-exclusion normally has to be requested by the account holder. However, if a family member is concerned, they can contact pbc support directly — the team will consider the situation and provide the best solution.

Yes. Betting addiction is a recognised behavioural condition and can be managed with the right support. Many people have successfully overcome it with the help of mental health professionals, counsellors, and family. The first step is acknowledging the problem and seeking help.

No. pbc is strictly for ages 21+. Age is verified at registration and additional identity verification may be requested in suspicious cases. If you suspect a minor has opened an account, notify support immediately.

After a time-limited self-exclusion ends, the account can be reactivated. For permanent exclusion, reactivation is made deliberately difficult — so that a decision is not reversed on impulse. If you feel ready to return, speak with support.

Related Pages

Terms and Conditions

Complete details on betting rules and account management.

Privacy Policy

How your personal information is collected and kept secure.

About Us

pbc's mission, values, and a detailed introduction to the platform.

FAQ

Questions and answers about accounts, deposits, withdrawals, and bonuses.